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QUESTION:

I want to staff a Police Call Centre that answers Emergency and Non Emergency Calls 24 hours per day 365 Days a year.

So that it delivers  the following:

    1.    Quality Assurance of the Staff of at least 90% in relation to National Call Handling Standards.

    2.    At least 92% of Emergency Calls answered within 10 seconds.

    3.    At least 90% of Non Emergency Calls answered within 30 seconds.

SOLUTION:

TO FOLLOW:

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